THE TERMS AND CONDITIONS OF BOOKINGS AND THE USE OF YOUR APARTMENT / ROOM
CITY CENTRAL, as well as DUKES Hostel & Apartments belong to the group of hostels and apartments run by VALUE HOTELS Sp. z o. o. and VALUE RENTAL Sp. z o. o., reception at 59-60 św. Mikołaja Street, 50-127 Wrocław, referred to in the Regulations as the MANAGEMENT.
OVERVIEW / THE REGULATIONS
1. MANAGEMENT pursuant to a contract with the owner of the residential unit, called the apartment/room, provides services in the field of year-round service of the apartment/room rental for short-term tourist stays.
2. The regulations define booking and rental conditions and making a reservation
is equivalent to reading and accepting the regulations.
3. Making a reservation is also the lease agreement between the MANAGEMENT and the Customer to the conditions specified in the regulations and price list.
4. The contract between the MANAGEMENT and Customer includes only rent of the apartment/room.
5. MANAGEMENT can help arrange travel, food, free time or other additional services only by prior arrangement with the staff and for an additional fee.
6. The price includes charges for utilities, central heating, electricity, water and wifi.
BOOKING RULES
1. The offer of apartments / rooms available for rent together with their current prices can be found on the website https://citycentral.pl and its subpages. MANAGEMENT does not respond with prices shown on other accommodation websites or other advertising materials.
2. Booking can be made by telephone, e-mail , whatsapp, viber etc. or by filling out the reservation form available on-line.
3. After checking the availability you will receive confirmation or information about any available options.
4. Along with the confirmation the Customer will receive all the details about check in and location of the place where to collect the keys to rented apartment/room.
5. The whole amount of the booking is paid in advance with down payment for the entire stay in the case of arrivals, which date falls within the next 14 days and regardless of the date in the case of a non-refundable booking. For stays whose arrival is later than 14 days from the time of booking, we do not charge a prepayment immediately, but at least 14 days before arrival, you must pay 100% for the whole stay otherwise the booking will be automatically canceled. All payments are non-refundable.
TERMS OF CHECK IN AND CHECK OUT
1. The standard check in starts from [date and time on your confirmation] on the day of arrival and lasts until the day of check out [date and time on your confirmation], this apply also to the renting of parking spaces. unless otherwise agreed with the personnel (additional charges may apply).
2. The Customer should inform MANAGEMENT a few days before arrival about the aprox time of arrival.
3. MANAGEMENT will preauthorize* your card for a deposit for each apartment and for each room in hostel at least 14 days before your arrival. It is required for incidental charges or do not comply with the regulations. The deposit is returned after your stay.
*Preauthorization consists of blocking funds on your card, funds are blocked for a period up to 14 days (standard procedure), but it can also last until 30 days depending on your bank and card issuer. We would like to inform you that MANAGEMENT has no influence on how long it will take eventually.
4. The Customer will receive the key code to the apartment/room at 24 hours before arrival but only after full payment plus deposit.
5. The Customer leaves the apartment/room on the last day before [check out time] unless otherwise agreed with the personnel.
6. On the day of departure the client closes the room / apartment, leaves the keys in the place from took it and informs about it the reception staff by e-mail or text message SMS.
7. In case of loss the keys to the apartment/room the Customer is obliged to pay a fee
in the amount of 200,00 PLN or more.
8. In case of loss the magnetic card (or remote controller) Customer is obliged to pay a fee in the amount of 200,00 PLN or more.
9. Earlier check out or “no-show” of the Customer for reasons beyond the control of MANAGEMENT does not entitle him to claim back amount for the unused services.
10. Earlier check out of the Customer not agreed with MANAGEMENT may result in claims for damages.
RESPONSIBILITIES
1. The number of persons staying in the apartment/room is limited to specified in the offer.
2. The person responsible for check in the apartment/room may refuse to hand the keys to the Customer if the number of persons exceeds the number of persons stated
on the booking.
3. MANAGEMENT may refuse to hand the keys to persons under the influence of alcohol, drugs or posing a direct threat to other persons and property.
4. The Customer is obliged to behave of the principles of good neighborliness
and maintain the apartment/room in the same condition.
5. In the hours of curfew from 22.00 to 6.00 Customers staying in the apartments are obliged to behave in a manner not disturbing the peace of other guests and residents of the property.
6. Visitors to the Customers can stay in the apartment/room from 8.00 to 22.00.
7. Organize social events in the apartment/room is forbidden. For organizing a social event, MANAGEMENT will impose a fee of PLN 1000.00 or more for failure to comply with the rules and will immediately terminate the apartment/room rental agreement with the Customer while the amounts already paid will not be refunded.
8. The Customer is obliged to comply with fire regulations. Due to the requirements
of fire protection is forbidden to self-exchange light bulbs in the apartment, the use
of any devices powered by electricity or gas which are not facility equipped and which can create a fire hazard. It is forbidden to bring into the apartment of flammable materials, explosives and materials with an unpleasant odor.
9. The rented apartment/room is completely non-smoking of cigarettes and any drugs.
For smoking MANAGEMENT will charge a fee of 500,00 PLN or more for failure to comply with the rules and will immediately terminate the apartment/room rental agreement with the Customer while the amounts already paid will not be refunded.
10. Pets are strictly prohibited in the apartment/room and facility. For failure to comply with the above, the MANAGEMENT will charge an additional fee of PLN 500.00 for ozonisation of the room and will immediately terminate the accommodation contract with the Customer. The amount paid for the accommodation is non-refundable.
11. Before leaving apartment/room customer should check whether all the technical devices are turned off and disconnected from the mains socket (ie. all lights, gas, water, iron, laptop, etc.).
12. The Customer is obliged to properly secure the apartment/room which means closing the front door and windows whenever is leaving and carefully store the keys from access to unauthorized persons.
13. Customer’s responsibility is also to leave the apartment/room in good order before check out. For leaving the apartment/room in a state of considerable disorder MANAGEMENT will impose a penalty in the amount of 150,00 PLN or more for extra cleaning.
14. The Customer is obligated to inform the person responsible for the apartment/room about possible defects and missing items in the apartment/room and to report any damage caused by them during their stay. No notification in the form of a complaint to the e-mail complaints@citycentral.pl or by phone +48 507-989-345 means that there are no existing defects and damages. The equivalent of the damage and its removal is to be paid by the Customer. MANAGEMENT decides about the compensation.
15. MANAGEMENT can refuse to accept the Customer who during
the previous visit grossly violated the rules and caused damages to the property
or injury to guests, employees of MANAGEMENT or other persons.
16. It is forbidden to publish without the written consent of the MANAGEMENT photos and other multimedia content which can identify an apartment/room. In particular the prohibition applies to indecent materials which may affect the good name of the MANAGEMENT.
17. MANAGEMENT is not responsible for loss or damage to money, securities, jewelry and valuables belongins of Customers residing in the apartment/room and common spaces or lagguage left in the storage room.
18. MANAGEMENT is not responsible for damage or loss of a car or other vehicle belonging to the Customer.
19. MANAGEMENT is not responsible for the inconvenience of construction work, renovations, modernizations, finishing touches, etc., which may take place in neighboring apartments/rooms and outside them. We would like to note that all claims relating to the disadvantages will be discarded.
20. MANAGEMENT and its staff reserve the right to enter the room / apartment at any time, and above all in the event of checking the safety of guests and property. Pursuant to the Act on the Protection of Persons and Property of August 22, 1997, the staff has the right to call all persons to leave the room / apartment and the entire facility in the event of a disturbance (Art. 36.1 item 2), as well as to use direct coercion.
FORCE MAJEURE – FAILURE
In case of force majeure (also regarding failure due to independent reasons) MANAGEMENT reserves the right to cancel the contract or to offer to the Customer other apartment/room. This also applies to cases in which the Customer personal safety or belongings is not to be guaranteed due the reasons beyond the control of MANAGEMENT. Amounts paid by the Customer shall be immediately refunded minus the amounts for the services already provided. If the failure does not endanger the Customer’s safety, than its removal will take up to 48 hours from the moment of occurrence.
VAT INVOICE
MANAGEMENT is obliged on request to issue a VAT invoice covering the total expense associated with rental paid by the Customer.
FINAL CLAUSES
When making a booking on the website a Customer agrees to include their personal data in the database of the Service Provider. The data will be processed only for booking purposes and for Hotel-Client communication purposes in accordance with the provisions of the Act of 29.08.1997. For the protection of personal data. The Customer has the right to access their personal data and their update.
The law applicable to a dispute between the MANAGEMENT and the Customer is the Polish law. Disputes shall be settled by the court competent for the MANAGEMENT.
Thank you for complying with the above findings.
Regards,
MANAGEMENT of VALUE HOTELS SP. Z O. O.
MANAGEMENT of VALUE RENTAL SP. Z O. O.
GDPR and Privacy Policies
1. PRELIMINARY PROVISIONS
1.1. This Privacy Policy, also known as “Policy”, regulates issues related to the protection of personal data.
2. ADMINISTRATOR AND OUR COMMITMENT
2.1. The administrator of personal data processed on the registration is VALUE HOTELS Sp. z o. o. and VALUE RENTAL Sp. z o. o., with its registered office in Wrocław at ul. Ruska 18/33 (50-079), NIP: 8971880143, also referred to as the “Administrator”.
2.2. You can contact the Administrator at the following e-mail address: wroclaw@citycentral.pl or by post: ul. Ruska 18/33, 50-079 Wrocław.
2.3. Personal data provided during your registration process will be processed in a manner consistent with the requirements set out in law, and above all Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to processing personal data and on the free movement of such data and the repeal of Directive 95/46 / EC, hereinafter referred to as “GDPR”.
2.4. The administrator applies the current technical data protection regulations required to prevent the acquisition and modification of personal data left in the registration process by unauthorized persons.
3. WHEN WE ARE GETTING ACCESS TO DATA AND IS THIS TRANSFERRED TO YOU?
3.1. Using our services involves sharing personal data. Part of the data you leave by completing the registration form, and the part you leave through the very fact of making a reservation through our website, by e-mail or by phone.
3.2. The transfer of personal data is voluntary, but it determines the possibility of using our services.
4. WHAT AND WHAT LEGAL BASIS WE WILL PROCESS YOUR DATA?
4.1. For the purpose of implementing contracts concluded with the Administrator – placing a reservation in the system is a contract that you enter with the administrator, in accordance with the regulations of the accommodation facility (the purpose hereinafter referred to as: “Performance of services”). The legal basis for processing in this case is art. 6 par. 1 lit. b RODO, i.e. necessity to perform the contract.
4.2. Marketing regarding the Administrator and its services (the purpose hereinafter referred to as “Marketing”). The above also includes analytical and statistical activities aimed at optimizing the operation of the facility and taking into account customer preferences, which serves to improve the level of services provided. The legal basis for processing in this case is art. 6 par. 1 lit. f RODO, i.e. the legitimate interest pursued by the administrator. If you give us additional consent to receive marketing messages from us by e-mail or text message, the legal basis will be art. 10 of the Act on the provision of electronic services and art. 172 of the Telecommunications Law.
4.3. For purposes of contacting you, including answering your inquiry or resolving the case you have presented (the purpose hereinafter referred to as “Contact”). The legal basis for processing in this case is art. 6 par. 1 lit. f RODO, i.e. the legitimate interest pursued by the administrator.
5. TIME OF DATA PROCESSING
5.1. We will process the data processed for the purpose of performing the services until the provision of these services ceases, but the processing will not cease earlier than the expiry of the period of limitation of claims related to the contract or until the time limit for tax liabilities related to the contracts.
5.2. Data processed for marketing purposes will be processed by the time of conducting marketing activities by us or until you express objection to further processing of data for marketing purposes. With regard to marketing messages sent to an e-mail address or mobile phone, processing in the above-mentioned order to cease upon the withdrawal of consent to its sending.
5.3. The data processed for contact purposes will be processed by the time of answering an inquiry or resolving the reported case. In some cases, this time may be extended until the claims related to the case or request are time-barred.
6. YOUR PERMISSIONS. DATA OF PERSONAL INFORMATION
6.1. You have the right to:
a) access to your data;
b) correcting them;
c) demand their removal;
d) processing restrictions;
e) object to the processing of your personal data.
6.2. With respect to data processed for the purpose of performing the Services, you may additionally use the following right to transfer personal data, i.e. to receive your personal data from the administrator.
6.3. You have the right to withdraw consent in so far as they are processed on this basis. Withdrawal of consent does not affect the lawfulness of the processing that was made on the basis of consent before its withdrawal.
6.4. In a situation where you believe that your personal information is being processed unlawfully, you can file a complaint with the supervisory authority. In Poland, it is the President of the Office for Personal Data Protection.
6.5. The right to object to data processing may be filed in two cases:
a) when we process your data for direct marketing purposes – you do not have to justify such an objection;
b) based on our other legitimate interests – such objection requires justification for your particular situation;
7. ENTITIES WHO THEY ARE SUBMITTING TO YOUR DATA
7.1. We may entrust the processing of your personal data to another entity on the basis of the contract entrusted with the processing of personal data.
7.2. In connection with the operation of the Administrator., your data will be transferred to other entities. These will include: providers of tools for facility management, marketing, newsletters and e-mail and text messaging, data hosting companies, accounting offices, marketing agencies, IT security entities, callback services , bodies performing public authority (including offices).
Sincerely,
MANAGEMENT of VALUE HOTELS Sp. z o. o.
MANAGEMENT of VALUE RENTAL Sp. z o. o.